Reputation Management

Access your online reviews and in-depth reports to help your decision making

The Travelbook group is very proud to be working alongside Trust You, the leading company in reputation management to provide our hotels with this incredible service that permits you to manage your entire online reputation, at a preferred rate as part of our global agreement.

Managing your reputation can increase your ranking worldwide. Many travellers will first look at websites such as Trip Advisor to read other people’s reviews before booking a hotel or a holiday. Not only does having good reviews matter but replying to reviews in a constructive and service-oriented way can mitigate the effect of a negative review, show potential guests you are customer-focused and eventually help them decide to book your property. The service we are offering provides a foolproof solution to ensuring your Hotel’s credibility is tracked, reviewed and analysed putting you in a favourable position.

Trust You searches the entire web for any mention of your property, the data is then collected and stored in the relevant tabs on your dashboard for you to then ‘manage’. For example, data is collected from Facebook, Twitter, Instagram, TripAdvisor, OTA’s, Youtube etc.

You will have the facilities to do the following directly from the tool:

Mobile App

Built with a customised booking engine which is connected to our Central Reservation System, Travelbook offers all of our hotels a personalised mobile app, available for free downloading from the App store and Google play store.

The app user will have the facility to view the hotels menus, room information, contact details, gallery, facilities as well as the concierge.

Your app is designed with the purpose of encouraging your guests to re-book directly with you.



CRM APP

The Travelbook Group also offer the CRM App which allows our Hotel App users to easier manage their App Bookings. 

Once our hotels have logged in with their user ID and Password they will be able to see:

The CRM App also gives our users the possibility to message the guests directly to their phone through the app.  

The CRM App makes it easier for you to manage communication between your hotel and these guests. 

Social Media Marketing

As social media continues to grow as one of the biggest marketing tools it is essential to ensure you are reaching out to your followers.

Our dedicated team will create, share and distribute relevant and engaging content Content is posted in multiple languages across different social media platforms Reports and dedicated campaigns are created in order to attract more guests as well as raise brand awareness Helps hotels to connect directly with hundreds of millions of consumers through social media Content published in 12 languages on over 8 social media platforms

Website

We offer all of our hotels a free website because we understand how important is is for our hotels to market themselves in a way that stands out and we strive to help in every way that we can.

Our websites are designed with your hotel in mind. 75% of holidays are now booked online and by offering your guests a slick user experience and strikingly beautiful designs on your website you can take your direct channel sales to a new level and lower your third party commissions.

The website will ensure guest satisfaction throughout, we even have a built-in OTA rate comparison tool that can display throughout your site as well as on the booking engine - designed to drive direct bookings.

Our website offers an unmatched user experience and a seamless 3 step booking process while ensuring that guests are engaged and that your website is efficiently marketed on the internet, through the use of SEO, so that it always shows up on the first page in search engines.